General FAQs

I would love to serve Andy’s at my event! How do I do that?

Andy’s 8 oz. FreezCretes™ are a convenient way to serve Andy’s Frozen Custard to numerous people at a reasonable price. The FreezCretes™ are available for pre-order, with a minimum of two dozen per order.

  • FreezCretes™ are available in chocolate or vanilla custard. Specialty FreezCretes™ come in your choice of chocolate or vanilla blended with one topping from the list below. Multiple flavors must be ordered in a minimum denomination of twelve. These are perfect for your next party or event! Ask about creating your own sundae bar as well.

  • Available toppings: Butterfinger, M&M, Cheesecake, Oreo, Cookie Dough, Peanut Butter Cups, Heath Bar, and Reese’s Pieces.

  • Please contact your local Andy’s Store for pricing and to order.

Ordering Deadlines and Information: Andy’s FreezCretes™ must be ordered 48 hours in advance to allow enough time for preparation and freezing. Orders exceeding 300 FreezCretes™ must be placed five days prior to the pickup date. Your FreezCretes™ will be ready for pickup on the date and time requested. Andy’s can provide spoons and napkins upon request. Please provide Tax Exempt form if applicable. Payment is expected at time of pickup.

Mini Traveling and Storage: FreezCretes™ stay frozen for roughly 45 minutes after pickup and will then need to be placed in a freezer, served, or stored in dry ice. If you will be traveling for more than 45 minutes with your FreezCretes™, we suggest placing them in a cooler packed with dry ice (the purchaser is responsible for providing their own dry ice; Andy’s does not have dry ice available at the stores). When you are transporting dry ice, we recommend that your vehicle's windows are open or that it is placed in an exterior bed of a truck. Dry ice is a solid form of carbon dioxide that can lead to death after prolonged exposure as it transitions into a colorless, odorless gas. Symptoms of exposure include: headache, confusion, and shortness of breath.

I am interested in franchising . How do I do that?

  • To learn more about franchising, click here.

I have an issue with my merchandise order. What now?

Return Policy: We accept returns on orders within 30 days of order fulfillment. Please ensure that items are unworn, unwashed, and undamaged. The customer is responsible for return shipping costs. Please allow 7 business days from the date your return is received for your original form of payment to be credited.

Please reach out to customerservice@eatandys.com to start a return.

Shipping Information: Your order will be fulfilled in 3-7 business days. ALL shipping is 3-5 business days. You will receive a separate email when it has shipped. Shipping may be delayed during holiday seasons. Contact customerservice@eatandys.com with questions.

 
 
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